Complaints Policy

General Provisions

• This Complaints Policy outlines the procedure for asserting rights arising from defective goods purchased through the online store 23style.cz, operated by 23 cars s.r.o.

Warranty Period

• Goods are covered by a statutory 24-month warranty from the date of receipt.
• The warranty does not cover normal wear and tear, mechanical damage, or misuse.

Filing a Complaint

• Complaints may be submitted via e-mail to info@23style.cz or by sending the goods to:
  • 23 cars s.r.o., Točitá 1413/39, 140 00 Prague 4, Czech Republic
• The Customer must include:
  • order number or proof of purchase,
  • description of the defect,
  • contact information.
• Goods should be sent clean and properly packaged.

Complaint Resolution

• The Seller will assess the complaint immediately, and no later than 3 business days after receiving it.
• The complaint will be resolved without undue delay, within 30 days of submission.
• If the complaint is justified, the Customer is entitled to:
• repair of the goods,
• replacement of the goods,
• a reasonable discount,
• a refund (contract cancellation).

Costs

• The Customer bears the cost of sending the goods for complaint assessment.
• If the complaint is accepted, the Seller will reimburse necessary shipping costs.

Final Provisions

• This Complaints Policy is valid from 13 November 2025 and is available on 23style.cz.